NetSupport Manager 11 Remote Control has been reviewed in both Network Computing and PC Pro Magazines in June 2010.

PC PRO : “NetSupport Manager sets the standard for remote control, and this latest version delivers even more valuable features ideally suited to support departments”
http://www.pcpro.co.uk/reviews/software/359056/netsupport-manager-11

Network Computing : “In our view remote control software simply doesn't get any better than this. NetSupport Manager 11 provides everything a support department could possibly need as it's very simple to deploy, delivers a wealth of highly accessible features and combines these with extreme ease of use and good value.”
http://www.networkcomputing.co.uk/articles/reviews.asp?a_id=270

New NetSupport Manager v11 offers a fresh user experience with a restyled interface, performance improvements and a range of shortcut features that now make it even easier for you to support the diverse range of systems now in use across the modern enterprise.

NEW - Dynamic Auto-Groups
The Control Window 'Tree View' now includes an Auto Group facility that with one click allows you to automatically group your Client machines based on pre-defined criteria. Planning for upgrades or the roll-out of new technology couldn’t be easier as the hierarchy will show you instantly how many and which machines are running with a particular Windows or MAC OS or Linux Distribution.

NEW - Support for Intel® vPro™ Technology
A number of manufacturers are shipping servers, laptops and desktops that support Intel® vPro™ technology. NetSupport Manager 11 can now be configured to browse for this capability (even where a NetSupport Client isn’t installed), listing the machines as a separate group in the Tree View and enabling a range of remote functions to be performed where previously a physical visit to the machine would have been required.

These include the ability to power-on, power-off and restart the remote machine when performing out-of-hours maintenance. View and reconfigure BIOS information and, if necessary, boot from a remote operating system image.

When plugged into AC power, the above can be performed on a notebook system wirelessly.

NEW - Quick Access Toolbar
The new Quick Access bar conveniently highlights those individual machines or groups of machines you most recently connected to. By clicking on the required machine you are presented with a pop-up display that provides easy access to a range of common remote control features such as, Connect, View, File Transfer, Registry Edit (if enabled at the client) Inventory, Remote Command Prompt and Chat.

NEW – Quick Search
Also added to the Quick Access bar is a Search box enabling you to specify the name or partial name of a group of Client machines that you particularly want to find. The search results are added as an extra category in the Control Window Tree View.

ENHANCED – Customise Details View
When the Control Window is set to ‘Details View’, you can include additional columns of information for each Client. Particularly useful when connected to laptops, you can view the status of wireless networks and display the machine's battery strength. (This information is also shown in the system tray when a Client View Window is open.)

A new ‘Last Connected’ column has also been added to the Details View which displays the date/time that Client was last connected to.

ENHANCED – Multiple Monitor Mode
NetSupport Manager’s support for users running multiple monitors, has been enhanced. In Thumbnail View, if a Client Thumbnail is indicating the presence of multiple monitors a drop down list is provided from which you can select the monitor to display.

ENHANCED – File Transfer
A number of efficiency improvements have been made to the File Transfer process.

With a View Window to a remote Client open, you can now conveniently drag and drop files and folders from the Control machine's Windows Explorer (including the desktop), directly to the remote desktop. Similarly, drag and drop can be used to transfer files and folders from the Control machine’s Explorer to the File Transfer Local, Remote or Distribution windows.

Particularly useful when performing a lengthy transfer, optional check-boxes have been added to the Progress dialog that enable the operator to indicate if they want to respond to or skip warning and error messages that may appear during the procedure. If skipped, a summary of the messages will appear at the end.

When deleting files you can choose to ignore all deletion prompts.

In a change to the way Deleted Files are processed, when removing items from the local machine, the file is now sent to the Recycle Bin rather than deleted immediately.

The order of columns in the local File Transfer Window can now be rearranged by dragging and dropping the column heading to the new position. The new layout will be preserved for future use.

ENHANCED –Terminal Server Support
Installing and configuring NetSupport Manager for a Terminal Server environment is now a more simplified and seamless process.

The Client is no longer started as an application when each Terminal Server session commences. Instead it now detects when it is running on a Terminal Server and spawns a new Client process for any additional Terminal Server sessions that are opened. The previously supplied Terminal Server Configuration Utility is therefore no longer required.

Remote Control performance is also improved in this new version.

ENHANCED - Windows 7/Vista/Server 2008 Performance
NetSupport Manager v 11 offers noticeable improvements to operability and performance for remote control of Windows 7, Vista and Server 2008 based machines, as well as added support for handling User Account Controls.

ENHANCED – Audio Support
Adding to NetSupport Manager’s bi-directional Audio Support, version 11 extends your ability to monitor audible content at the remote machine by including application sounds.

ENHANCED – Remote Power Management (Wake on LAN) across subnets
Extending existing local network support in earlier versions, NetSupport Manager 11 now allows an Administrator to remotely power on or off computers across the entire enterprise further assisting in Remote PC maintenance as well as delivering an additional tool for reducing PC energy cost wastage.