NetSupport ServiceDesk – Browser-based Helpdesk
With over 25 years’ experience and a global install base in excess of 13,000,000 systems, NetSupport’s complementary software solutions have a proven reputation in the Service Management industry.
Available to purchase as either a standalone solution or used in conjunction with NetSupport DNA and NetSupport Manager (our complementary IT asset management and PC remote control solutions), NetSupport ServiceDesk delivers the processes needed to help you effortlessly track, organise, manage and answer the toughest support challenges.
Supporting the essential ITIL processes – Incident, Problem, Change and Service Level Management – NetSupport ServiceDesk ensures your support team can effectively manage customer expectations and minimise the amount of system downtime.
With a fully customisable and intuitive browser-based interface that supports both desktop and mobile platforms, robust workflow processes, a wealth of management reports and a customer-friendly self-service portal, NetSupport ServiceDesk is guaranteed to take the strain out of service delivery!
Try NetSupport ServiceDesk in your own environment with our free 30-day trial download or try it live now.
- Change Management
- User Management
- Problem Management
- Service Level Management
- Escalations & Notifications
- Customisation options